(Gov Healthcare/ WEST ) 4 Months Contract Senior/ Executive, Patient Experiences Management Up 4.5K #HJC

Overview
This position is pivotal in managing patient feedback to enhance overall patient satisfaction and experience during their journey with us.

Responsibilities
• Ensure complaints are managed expeditiously to enhance overall efficiency and improve overall patient experience
• Provide sound recommendations to internal stakeholders and addressing patient’s feedback confidently to achieve an amicable resolution
• Establish regular communication channels to ensure all involved parties are informed throughout the investigation process
• Ensure that the information gathered is comprehensive, relevant, and accurate, minimising the need for rework
• Ensure the administrative work and co-ordination of Family Conference between stakeholders and patients are well-managed.
• Ensure projects assigned are executed on time, on target and with quality

Requirements

• A good basic degree from a reputable university
• 1 to 3 years of relevant experience in customer service environment, preferably in a healthcare setting
• Excellent interpersonal and communication skills
• Possess good writing and analytical skills
• Ability to work collaboratively across all levels of stakeholders

• Ability to maintain composure and clarity of thought under difficult situations
• Experience in using Microsoft Office is an added advantage.

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TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)